I think the most interesting part of the Lean methodology is what has taught us to management professionals in general. Many things are known by all, but the source is not known, others should be reviewed. That is why today we are going to analyze a small series of points that has contributed us the methodology and that can be used in the management of all types of businesses.
- The customer generally what he acquires is not a product or service but a solutionThat is, you have to solve a problem, not sell X. It's a major change of mindset.
- Continuous improvement has to be applied to everything.It is a consistent and gradual progress that has to seek the lowest cost while maintaining quality and form. That is, to review everything in a continuous way.
- The waste has to be closely monitored. That is, you have to consider each expense if it has value. It may seem very simple, but it is possibly the most failing point. Many times it is thought that something will be valued by the customer, but ultimately does not care.
- Find the source of the problems. Many times short-term solutions are taken that are patches for the problems facing the company. This is dangerous because they can resurface or appear new problems, it is imperative to tackle the problems from the root.
- Produce the necessary, that is, try to have the solutions developed when needed. In services is very easy, but with physical products can be very complicated.
- Long-term relationships with suppliers. It seeks to create long-term relationships that allow a value chain that gives a cohesive solution and maximum value for the client.
- Production as nimble as possible. That is to say, that resources idle by the lack of demand of a concrete product can destine to another.
Not all principles apply to all companies, but in general it is ideal to keep them in mind when it comes to running a business. Obviously they do not do miracles, but they are first-rate advice.